Terms and Conditions

    Article 1 - Object

    These general conditions of sale apply exclusively to relations between the seller “Bionetal.com” and the entity (“The customer”) having placed the order on the Internet site(s) “Bionetal.com ". Any order implies unreserved acceptance by the customer of the general conditions of sale.

    Article 2 - Price

    Billing is established according to the prices set on the website, at the time of the order.

    Article 3 – VAT

    For customers located in France (excluding Overseas Territories), VAT, at the current rate, is added to the price excluding tax
    For customers located in the French Overseas Territories: invoicing is excluding tax

    For customers located in other countries of the European Union:
    – individuals: VAT, at the rate in force in France, is added to the price excluding tax
    – companies: invoicing is done excluding tax to the extent that the company communicates its intra-community VAT number.

    For customers located outside the European Union, invoicing is excluding tax.

    Article 4 – Delivery

    The company is open Monday to Friday (excluding public holidays)

    (Working days: excluding Saturday, Sunday and public holidays)

    * For France (metropolitan) and Belgium:

    – Item in stock:

         Relay point: 5 to 7 working days (from day of dispatch)

         Home courier: 3 to 5 working days (from day of dispatch)

    - Items " Available on order » (=restocking): 8 to 15 working days

    – Items out of stock: 10 to 12 working days

    * For Germany, Spain, Italy and Luxembourg::

    – Item in stock: 4 to 7 days.

    - Items " Available on order » (=restocking): 8 to 15 working days

    – Items out of stock: 10 to 20 working days

     * For the rest of the European Union, other countries and overseas departments: Consult us.

    * These transport conditions only concern orders placed on the bionetal.com website. The order processing times indicated on the bionetal.com website are average times. Delivery times are given as an indication subject to acceptability of the order. Their non-compliance can in no way engage the liability of the Seller and nor give grounds for cancellation, compensation or refusal. If deadlines are exceeded by more than 30 working days, the Customer may cancel his order subject to informing the Seller in advance.
    Whatever the delivery terms, our products travel at the risk of the buyer who must, where applicable, make all reservations at the time of receipt.
    Consequently, in the event of any damage or deterioration occurring to the goods after shipment, the Seller cannot be held liable.
    The Seller is released from his delivery obligation for all fortuitous events and force majeure.

    Article 5 – How to place your order

    You can place your order online on the website www.bionetal.com, using the payment methods described in Article 6

    You can also, if you wish, place your order on plain paper or by sending an Order Form to the address below (see Article 14, at the bottom of this page), by bank transfer (see Article 6: Payment by bank transfer) or by enclosing your payment check payable to Hepro SARL.

    Access reserved for professionals is subject to the registration of the User who must complete the online form online allowing him to obtain his customer code (username) and a password. This information is strictly personal. Any loss or omission must be reported to the Seller as soon as possible using the Contact form.
    As a reminder, minors do not have the capacity to contract.

    Article 6 – Payment

    Unless otherwise agreed, orders will be shipped after payment. An outstanding amount may be granted to companies, after prior agreement.

    The following payment methods are offered :

        • Payment secured by debit card

        For your orders, Bionetal.com offers secure payment by credit card (Cartes bleues, Visa, Mastercard, etc.). The transaction is entirely secure by Savings Bank (Systempay).

        You also have the option of paying with your PayPal account or directly by credit card without opening a PayPal account (fully secure connection by Paypal).

        Since 1998, PayPal has been a simple and secure way to pay online. PayPal allows you to pay online without disclosing your financial information during the transaction. You can therefore make your purchases by only entering your PayPal email and password. > Learn more about Paypal .

        • Payment by check :

        After placing your order online, you send your check, made payable to Hepro SARL, to the following address:  

        HEPRO SARL  – 17 Crau Durance Business Center 13670 St Andiol

        Your order will be definitively registered upon receipt of your check

        •  Payment by bank transfer :

        You can make your payment by transfer to our bank account:

        Account number (Caisse d’Epargne PAC – Cavaillon branch):

        IBAN : FR76 1131 5000 0108 0074 2567 750 

      • BIC: CEPAFRPP131
      • Payments on delivery or cash on delivery are not available.

    Article 7 – Receipt of goods

    Upon receipt of the goods, the customer must check, in the presence of the delivery person, the condition and number of packages delivered.

    In case of doubt, he is required to refuse the package or accept the package, mentioning the appropriate reservations on the carrier's slip. The customer has 48 hours to notify the transport company by registered letter with acknowledgment of receipt.

    Article 8 – Complaints – Back

    Any complaints about apparent defects or non-conformity of the product delivered to the product ordered can only be received by registered letter with acknowledgment of receipt and within eight days after receipt of the goods.
    The absence of a complaint within this period implies full and definitive acceptance of the products.
    In the event of a regularly made and justified complaint, the goods will be exchanged identically, to the exclusion of any compensation of any kind whatsoever.
    Any return of goods cannot be made without the prior agreement of the Seller, and in this case, the products must be complete and accompanied by all accessories, instructions and other documentation, in their original packaging and condition. The return must be made free of carriage, the delivery costs inherent to this return, except for apparent defects or non-compliance, being the responsibility of the sending Customer.

    Article 9 - Responsibilities

    The Seller cannot be held responsible for damage or accidents caused by the products it supplies as well as any anomalies resulting from their improper use or non-compliance with prudence or custom, whether during handling, storage or transport of products.
    On the other hand, the Seller only has an obligation of means for all stages of access to the site, the ordering process, delivery or subsequent services. It cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law. .

    ARTICLE 10 – INTELLECTUEL PROPERTY RIGHTS

    The transfer of ownership of the goods delivered to the customer will only take place after full payment of the price.

    Article 11 – Labeling

    Our products are labeled in accordance with the regulations in force for classification, packaging and labeling, as well as those in force for transport.
    The Safety Data Sheets for classified products are available to the Customer upon simple request.

    Article 12 – Individuals’ right of withdrawal

    The individual customer has a withdrawal period of 7 clear days from the delivery of his order which will be reimbursed against return of the products delivered. The right of withdrawal cannot be exercised unless the parties have agreed otherwise, for consumables, when they have been unsealed by the consumer. The customer must return the goods in their original condition and packaging. Any return of goods requires a returns number, by calling (+33) 04 84 250 500. The return of goods is carried out at the expense and risk of the buyer.

    Article 13 – Customer identification

    The information collected by Bionetal.com during any customer order is necessary for order management. In application of the Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete data concerning you. You can exercise this right by sending us a letter to the following address: Hepro 17 Pôle Crau Durance 13670 St Andiol France.

    Article 14 – Identification of Hepro France 

    Hepro SARL 17 POLE D’ACTIVITES CRAU DURANCE 13670 ST ANDIOL France

    Tel: +04 (84) 250 500 XNUMX

    SARL with capital of €50

    RCS Tarascon B401629936 SIRET: 40162993600055 VAT number: FR52401629936

    Article 15 – Attribution of jurisdiction

    All disputes relating to the formation, execution and termination of contractual obligations between the parties which cannot give rise to an amicable settlement, will be subject to the jurisdiction of the Commercial Court of Tarascon in whose jurisdiction the headquarters is located. of the seller, whatever the conditions of sale and the method of payment accepted, even in the event of a warranty claim or multiple defendants, the seller reserving the right to refer the matter to the territorially competent court to which the customer's headquarters falls. The present contract is regulated by French law