Terms and Conditions

Article 1 - Object

These general conditions of sale apply exclusively to the relationship between the seller "Bionetal.com" and the entity ("The customer") who placed the order on the website (s) "Bionetal.com ". Any order implies unreserved acceptance by the customer of the general conditions of sale.

Article 2 - Price

Invoicing is established according to the prices set on the website at the time of the order.

Article 3 - VAT

For customers located in France (excluding Dom-Tom), VAT, at the current rate, is added to the price excluding VAT
For customers located in the French overseas departments and territories: invoicing is done before tax

For customers located in other countries of the European Union:
- individuals: VAT, at the rate in force, in France, is added to the price excluding VAT
- companies: invoicing is done excluding VAT insofar as the company communicates its intra-community VAT number.

For customers located outside the European Union, invoicing is done excluding VAT

Article 4 - Delivery

The company is open from Monday to Friday (excluding public holidays)

(Working days: except Saturday, Sunday and public holidays)

* For France (metropolitan) and Belgium:

- Item in stock:

     Relay point: 5 to 7 working days (from the day of dispatch)

     Home messaging: 3 to 5 working days (from the day of dispatch)

- Articles " Available on order »(= In restocking): 8 to 15 working days

- Items out of stock: 10 to 12 working days

* For Germany, Spain, Italy and Luxembourg::

- Item in stock: 4 to 7 days.

- Articles " Available on order »(= In restocking): 8 to 15 working days

- Items out of stock: 10 to 20 working days

 * For the rest of the European Union, other countries and overseas departments: Consult us.

* These transport conditions only apply to orders placed on the bionetal.com website. The order processing times indicated on the bionetal.com site are average times. Delivery times are indicative subject to acceptability of the order. Their non-compliance can in no case engage the responsibility of the Seller and nor give grounds for cancellation, compensation or refusal. In the event that the deadlines of more than 30 working days are exceeded, the Customer may cancel his order, subject to informing the Seller in advance.
Whatever the delivery terms, our products travel at the risk and peril of the purchaser who must, if necessary, make all reservations at the time of receipt.
Consequently, in the event of any damage or deterioration of any kind occurring to the goods after their shipment, the Seller's liability cannot be engaged.
The Seller is released from his delivery obligation for all fortuitous events and force majeure.

Article 5 - How to place your order

You can place your order online on the website www.bionetal.com, using the payment methods described in Article 6

You can also, if you wish, place your order on plain paper or by sending an Order Form to the address below (see Article 14, at the bottom of this page), by bank transfer (see article 6: Payment by bank transfer) or by enclosing your payment check payable to Hepro SARL.

Access reserved for professionals is subject to the registration of the User who must complete the online form online allowing him to obtain his customer code (username) and a password. This information is strictly personal. Any loss or forgetfulness must be reported to the Seller as soon as possible using the Contact form.
As a reminder, minors do not have the capacity to contract.

Article 6 - Payment

Unless otherwise agreed, orders will be shipped after payment. An outstanding amount may be granted to companies, after prior agreement.

The following payment methods are offered :

      • Payment secured by debit card

      For your orders, Bionetal.com offers secure payment by credit card (blue cards, Visa, Mastercard, etc.). The transaction is fully secured by the Caisse d'Epargne (Systempay).

      You also have the option of paying with your PayPal account or directly by credit card without opening a PayPal account (connection fully secured by Paypal).

      Since 1998, PayPal has been a simple and secure way to pay online. PayPal allows you to pay online without disclosing your financial information during the transaction. You can thus make your purchases by entering only Email and PayPal password. > Learn more about Paypal .

      • Payment by check :

      After placing your order online, send your check, payable to Hepro SARL, to the following address:  

      HEPRO SARL  - 17 Crau Durance Business Center 13670 St Andiol

      Your order will be definitively registered upon receipt of your check

      •  Payment by bank transfer :

      You can make your payment by transfer to our bank account:

      Account number (Caisse d'Epargne PAC - Cavaillon branch):

      IBANFR76 1131 5000 0108 0074 2567 750 

    • BIC: CEPAFRPP131
    • Cash on delivery or COD are not available.

Article 7 - Receipt of goods

Upon receipt of the goods, the customer must check, in the presence of the deliverer, the condition and number of packages delivered.

In case of doubt, he is required to refuse the package or to accept the package, mentioning the appropriate reserves on the carrier's slip. The customer has 48 hours to notify the transport company by registered letter with acknowledgment of receipt.

Article 8 - Complaints - Returns

Any complaints on apparent defects or on non-conformity of the product delivered to the product ordered can only be received by registered letter with acknowledgment of receipt and within eight days after receipt of the goods.
The absence of a complaint within this period implies full and final acceptance of the products.
In the event of a regularly formulated and justified complaint, the goods will be exchanged identically, to the exclusion of any compensation of any kind.
Any return of merchandise cannot be done without the prior consent of the Seller, and in this case, the products must be complete and accompanied by all accessories, instructions and other documentation, in their original packaging and condition. The return must be postage paid, the delivery costs inherent in this return, except for apparent defects or non-compliance, being the responsibility of the sender Customer.

Article 9 - Responsibilities

The Seller cannot be held responsible for damage or accidents caused by the products it supplies as well as for any anomalies resulting from their wrongful use or not in accordance with prudence or use, whether during handling, storage or transportation of products.
On the other hand, the Seller has, for all stages of access to the site, the ordering process, delivery or subsequent services, only an obligation of means. It cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law. .

Article 10 - Retention of title

The transfer of ownership of the goods delivered to the customer will only take place after full payment of the price.

Article 11 - Labeling

Our products are labeled in accordance with the regulations in force for classification, packaging and labeling, as well as those in force for transport.
The Safety Data Sheets of classified products are available to the Customer on request.

Article 12 - Right of withdrawal for individuals

The private customer has a retraction period of 7 clear days from the delivery of his order which will be reimbursed against return of the products delivered. The right of withdrawal cannot be exercised unless the parties have agreed otherwise, for consumables, when they have been unsealed by the consumer. The customer must return the goods in their original condition and packaging. Any return of goods requires a return number, by calling (+33) 04 84 250 500. The return of goods is carried out at the expense and risk of the buyer.

Article 13 - Customer identification

The information collected by Bionetal.com during any customer order is necessary for the management of the order. In application of the Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete data concerning you. You can exercise this right by sending us a letter to the following address: Hepro 17 Pôle Crau Durance 13670 St Andiol France.

Article 14 - Identification of Hepro France 


Tel: 04 84 250 500

SARL with a capital of 50 €

RCS Tarascon B401629936 SIRET: 40162993600055 VAT number: FR52401629936

Article 15 - Attribution of jurisdiction

All differences relating to the formation, execution and termination of contractual obligations between the parties that cannot give rise to an amicable settlement, will be subject to the jurisdiction of the Commercial Court of Tarascon in whose jurisdiction is the head office. of the seller, regardless of the conditions of sale and the method of payment accepted, even in the event of a guarantee call or multiple defendants, the seller reserving the right to appeal to the territorially competent court to which the customer's seat falls. The present contract is regulated by French law